Please allow 1-2 business days for order processing and 2-3 business days for shipping, excluding weekends and holidays. Signature will be required.. Someone at least 21 years of age must sign for the release of the package.
Once the package has left our office and has been received by the post office. A tracking number will be emailed or texted to you.
If your package is returned to us the customer will be responsible for paying an additional shipping fee to have the package re shipped.
If your tracking information states that the item was successfully delivered and or signed for We are not liable to send a replacement package. You must contact your local USPS store and open a claim.
We are not responsible for delivery delays due to mishandling by the carrier ,incorrect address or delays due to weather conditions.
MCSIMPLESWEET IS NOT RESPONSIBLE FOR:
- Delays with US Postal Service or UPS shipping
- International Duties or Customs Charges
- Lost, wrong address, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
WRONG ADDRESS DISCLAIMER
- It is the buyer's responsibility to make sure that he or she enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times; hence, there is a minimal time gap to cancel/change your order or change its address. If you decide to cancel your order or change your shipping address, please contact us@ simplesweetmc@gmail.com as soon as you place your order. We will do our best to make the change; however, we cannot guarantee that we will do so.
- If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.